14-Day Conditional Refund Policy
Official Commercial Returns & Satisfaction Policy of Wintershogun Studio (Domain: wintershogun.tech)
Effective Date: November 14, 2026 • Dedicated Support: support@wintershogun.tech
Submit your refund request within 14 calendar days from the date and timestamp of your digital license purchase.
Approved refunds are transmitted back to your original payment method (card, UPI, or bank) within 3–4 business days.
Email support@wintershogun.tech with your order ID. We contact you as soon as possible.
1. Purpose and Philosophy
At Wintershogun Studio, we take profound pride in the software craftsmanship of our offline-first commercial tools, including Lyndesk Commercial POS, Lyndesk Mobile Companion, and our hardware utility drivers.
Because we deliver software as a permanent capital asset without recurring cloud subscriptions, our licensing contracts are backed by a transparent, fair, and legally binding 14-Day Conditional Refund Policy.
2. Strict Eligibility Conditions (When Refunds Are Approved)
To protect the integrity of our digital perpetual software keys, source code distributions, and standalone binaries, refunds are granted strictly under the following verifiable conditions:
Condition A: Product Non-Delivery
If your payment was successfully debited, but due to an automated payment gateway malfunction, digital license key issuance failure, or broken download repository you did not receive access to your license key and software installer within 24 hours of purchase, you are eligible for an immediate, unconditional full refund.
Condition B: Defective or Non-Working Binary
If the software binary fundamentally fails to initialize, execute, or perform core advertised business operations (such as point-of-sale billing, local SQLite WAL database initialization, or thermal printing) on a verified compatible operating system (e.g., Windows 10/11 64-bit, supported Linux, macOS, or Android), AND our engineering support desk is unable to resolve the technical malfunction or provide a working hotfix within 48 business hours of diagnosis, you will receive a prompt 100% refund.
3. Exclusions from Refund Coverage
Refunds will not be granted in the following scenarios:
- Change of Mind: Subjective disuse or arbitrary change of mind after successfully receiving, activating, and executing the software.
- Unsupported Operating Environments: Attempting to execute the binaries on explicitly unsupported legacy platforms (e.g., 32-bit Windows XP/Vista/7, ancient Android versions below Android 8.0, or incompatible modified ROMs).
- Third-Party Hardware Incompatibility: Failure of proprietary, uncertified hardware peripherals that do not support standard ESC/POS or USB HID specifications, where the software application itself functions properly.
- Full Source Code Grants: Purchases of enterprise White-Label Developer Source Code Grants, once delivered, are strictly non-refundable due to the irreversible nature of raw source code inspection and intellectual property transfer.
4. Absolute Data Custody Disclaimer & Non-Liability for Data Loss
Wintershogun Studio applications operate strictly 100% offline. All operational invoices, retail transactions, customer ledgers, inventory counts, and financial summaries are written directly to a local SQLite database residing physically on your internal drive.
It is technically impossible for Wintershogun servers to leak, lose, expose, or hijack your data because Wintershogun Studio NEVER stores, sees, or transmits your records to any remote cloud.
Consequently, YOU (the merchant / licensee) bear 100% and sole custody and responsibility for your business records.
Wintershogun Studio disclaims any and all liability for data loss, data corruption, local hard disk failure, operating system crashes, local ransomware or malware infection on your host PC, or unauthorized physical access to your device. We strongly mandate that all operators maintain routine encrypted offline backups (e.g., to an external USB flash drive or local NAS).
5. Refund Processing Timeline & Method
Once our engineering team validates your refund request under Condition A or Condition B:
- Deactivation: The associated digital commercial license key is permanently invalidated and retired in our cryptographic registry.
- Processing Window: The financial refund instruction is triggered immediately and credited back to your original payment mechanism within 3 to 4 business days.
- Zero Processing Fees: No administrative fees or cancellation penalties are deducted from approved refunds. You receive 100% of the purchase amount paid.
6. How to Request a Refund
To initiate a refund inquiry, please follow these steps:
Send an email to our dedicated technical support desk:
Cc: contact@wintershogun.tech
Subject: Refund Request - [Your Order ID / Invoice Number]
Please include:
- Your full legal name and billing email address used at checkout.
- Your order reference identifier (e.g., WS-ORD-XXXX).
- Detailed description of the technical defect or non-delivery circumstance.
- Operating system version and hardware specifications (for non-working binary claims).
• Our team reviews every inquiry and will contact you as soon as possible (guaranteed response within 24 hours).
Wintershogun Studio • Davangere, Karnataka, India - 577004