Grievance Redressal Mechanism
Official Grievance Officer Portal for Wintershogun Studio (Domain: wintershogun.tech)
Headquarters: Nittuvalli Main Road, Davangere, Karnataka, India - 577004
Darshan
Designated OfficerGrievance Redressal Officer & Data Protection Officer (DPO)
Wintershogun Studio (冬将軍) • Legal & Regulatory Affairs
contact@wintershogun.tech
Mark subject as: "Attn: Grievance Officer - Darshan"
+91 9035352769
Direct line to officer desk (Standard carrier charges apply)
Wintershogun Studio, Nittuvalli Main Road, Davangere, Karnataka, India - 577004
Registered Physical Office for Formal Service of Notices
Statutory Redressal Timelines & Process
Pursuant to the provisions of the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021 and the Digital Personal Data Protection Act, 2023, the Grievance Officer adheres to strict time-bound resolution protocols:
Within 24 Hours
Every written communication or email is formally acknowledged within 24 hours of receipt with a unique grievance tracking ticket reference number.
Days 2 to 7
The Grievance Officer reviews the factual circumstances, audits relevant server/licensing logs, and coordinates directly with the technical core engineering team.
Within 15 Calendar Days
A comprehensive written resolution report is dispatched to the complainant outlining the corrective measures taken or legal rationale for determination.
Scope of Grievance Officer Jurisdiction
Data Subject Rights & Erasure Requests
Requests to access, rectify, or delete customer inquiry records, store invoice contacts, or billing records pursuant to Section 11 and 12 of the DPDPA 2023.
Security Incident & Vulnerability Reports
Reports of cryptographic vulnerabilities, potential unauthorized access, or binary integrity concerns in Wintershogun software builds.
Licensing & Commercial Fulfillment Inquiries
Disputes regarding perpetual license issuance, key generation discrepancies, or payment gateway reconciliation on wintershogun.tech.
Statutory Notices from Law Enforcement
Service of official court orders, statutory directives, and compliance communications from Indian judicial and administrative authorities.
Formal Requirements for Submitting a Grievance
To ensure timely and legally sound processing, every written grievance must contain:
- Complainant's full legal name, contact telephone number, and official email address.
- Clear description of the grievance, including specific software version, license transaction ID (if applicable), or website URL.
- Details of the data protection right invoked or statutory provision alleged to have been breached.
- Supporting documentary proof, screenshots, or correspondence history.
- A declaration stating that the information provided in the complaint is accurate and submitted in good faith.
Wintershogun Studio • Nittuvalli Main Road, Davangere, Karnataka 577004